Welcome to the OurTread Help Center. Here you’ll find answers to the most common questions about shipping, returns, payments, and product warranty. Our goal is to make your shopping experience simple, transparent, and worry-free.
Shipping
Processing:1–3 business days. Delivery:7–10 business days. Total: 8–13 business days.
Orders are prepared within 1–3 business days. Our order cutoff time is 5:00 PM.
We currently ship to Australia, Belgium, Canada, Spain, France, Italy, the Netherlands, New Zealand, Sweden, Switzerland, the United Kingdom, and the United States.
Yes. Once shipped you will receive a tracking code by email. Use it on our tracking page.
Returns
You can request a return within 30 days of receiving your order.
For voluntary returns, items should remain unused beyond what is reasonably necessary to inspect them. Footwear may be tried on indoors on a clean surface to check size and fit, but should not be worn outdoors or used for running, training or everyday wear. Items should be unwashed, free from marks, stains, odours or damage, and returned with original tags and packaging where reasonably possible.
Contact contact@ourtread.com within 30 days of receiving your order and include your order number, the product you wish to return, the reason for the return, and whether you prefer a refund or exchange. Once the request has been reviewed and approved, we will email you the applicable return instructions and authorized return address.
Once we receive your return and confirm that it meets the return conditions, your refund will be processed within 10 days using the same payment method used at checkout.
Payment
Yes. All payments are processed through a secure checkout using SSL encryption to help protect your payment information.
Orders are processed in the local currencies supported for the countries we serve, including GBP, EUR, USD, CAD, CHF, AUD, NZD, and SEK.
Please check that your payment details are correct and that your payment method has sufficient funds. If the issue continues, contact your bank for further assistance.
cancellations
Yes. You may request cancellation within 4 hours of placing your order.
Email contact@ourtread.com with your order number as soon as possible. For the fastest handling, we recommend replying directly to your original order confirmation email and asking for the order to be cancelled.
OurTread does not charge a cancellation fee.
After the first 4 hours, cancellation depends on how far the order has progressed through fulfilment.
If the order has not yet been fulfilled, prepared for shipment or progressed too far through the fulfilment process, we may still be able to cancel it.
Once the order has already been prepared for dispatch, fulfilled or handed into the shipping process, cancellation may no longer be possible.
Still Need Help?
— OurTread Team
United Kingdom
Get in Touch
Contact Information
We're available for any questions you may have.
Phone
Address
36 Cranford Gardens, West Bridgford, Nottingham, England NG2 7SE, UK
Business Hours
| Monday – Friday | 9:00 AM – 4:30 PM (UTC+0) |
| Saturday – Sunday | 10:00 AM – 2:00 PM (UTC+0) |