Checkout should feel like the simplest part of choosing your next pair.

At OurTread, we want every payment to be clear, secure and easy to understand from the moment you review your cart to the moment your order is confirmed.

This Policy explains the payment methods available through OurTread, how transactions are authorized, which currencies we support, how refunds are handled, and what to do if something does not look right.

1. Payment Overview

Payment detail OurTread
Checkout Secure online checkout
Shipping charge Free
Payment currency Based on your selected market
Payment confirmation Provided after successful checkout
Refund method Original payment method
Refund processing Within 10 days after approval

The complete amount payable for your order will be shown before you authorize payment.

2. Accepted Payment Methods

Depending on your location, device and checkout availability, OurTread accepts:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Maestro

  • UnionPay

  • Google Pay

  • Apple Pay

  • Shop Pay

Not every option will necessarily appear for every customer.

Digital-wallet availability can also depend on factors such as your device, browser and wallet configuration.

The payment methods actually available for your order will always be displayed during checkout before the purchase is completed.

3. Secure Checkout

The right pair should come with a checkout process you can trust.

OurTread uses secure HTTPS connections and established payment technology to help protect information transmitted during checkout.

Information required to complete your transaction is processed through the relevant payment provider and e-commerce infrastructure.

For a standard card transaction, OurTread does not need to receive your complete card details directly in order to process and fulfil your order.

For your protection, never send full card numbers, card security codes, PINs or other sensitive payment credentials to us by email, telephone, social media or another unsecured communication method.

4. Pricing and Supported Currencies

OurTread serves customers across multiple international markets.

The currencies used for our supported destinations are:

Market Currency
Australia AUD
Belgium EUR (€)
Canada CAD
Spain EUR (€)
France EUR (€)
Italy EUR (€)
Netherlands EUR (€)
New Zealand NZD
Sweden SEK
Switzerland CHF
United Kingdom GBP (£)
United States USD

The currency displayed during checkout is the currency applicable to your OurTread transaction.

Please review both the currency and final order amount before submitting payment.

If your card, bank account or payment method operates in another currency, your bank or payment provider may perform its own conversion.

Any exchange rate, currency-conversion cost or foreign-transaction fee applied independently by that provider is outside OurTread's control.

5. Your Final Order Total

Before payment is submitted, checkout will show the complete amount OurTread intends to charge for the order.

This may include:

  • Product prices

  • Applicable discounts

  • Applicable taxes

  • Any other amount forming part of the transaction

OurTread provides Express Free Shipping across all supported destinations, so eligible orders do not carry a separate shipping charge.

Applicable taxes, customs duties, import taxes, customs-clearance costs and other delivery-related import charges are already included in the displayed price or covered by OurTread.

The amount shown before payment is therefore the final amount payable to OurTread for the order.

6. Payment Authorization

When you submit your order, you authorize the selected payment provider to process the amount displayed at checkout using your chosen payment method.

Your bank, card issuer or payment provider may require an additional security step before approving the transaction.

This can include:

  • One-time verification codes

  • Approval through a banking application

  • 3D Secure authentication

  • Biometric verification

  • Other fraud-prevention or identity checks

These security measures are controlled by the relevant financial institution or payment provider.

An OurTread order is normally considered successfully submitted once payment has been authorized and an order confirmation has been generated.

7. Payment Confirmation

After a successful checkout, you should receive an order-confirmation email showing the relevant purchase details.

Please review the confirmation and check that:

  • The products are correct

  • The amount is correct

  • Your order information is accurate

If your account appears to have been charged but you have not received an order confirmation, contact us before attempting the same payment repeatedly.

A quick check first can help avoid an unnecessary duplicate transaction.

8. Declined or Failed Payments

A payment can fail for several reasons, many of which are controlled by your bank or payment provider rather than OurTread.

Common causes include:

  • Incorrect card information

  • Insufficient funds

  • Expired payment details

  • Bank security restrictions

  • Online or international transaction restrictions

  • Authentication failure

  • Temporary payment-provider issues

If your payment is declined, first check that the information entered is correct.

Where appropriate, you may then:

  • Try again

  • Contact your bank or card issuer

  • Contact the relevant payment provider

  • Choose another payment option available at checkout

OurTread generally cannot override a transaction decision made by your bank or payment provider.

9. Temporary Payment Authorizations

Sometimes a cancelled, interrupted or unsuccessful payment attempt may still appear temporarily on your account as a pending authorization.

A pending authorization does not necessarily mean that OurTread completed the charge.

Where the transaction did not complete successfully, your bank or payment provider normally controls when the temporary authorization is released.

If you are unsure whether your order was paid successfully, contact us before submitting another payment.

10. Billing Information

During checkout, you may be asked to provide information such as:

  • Full name

  • Billing address

  • Email address

  • Telephone number

  • Details required by your selected payment provider

Please make sure your billing information is complete and accurate.

Incorrect information may result in a declined payment or trigger additional verification.

11. Pricing and Technical Errors

We make reasonable efforts to keep product prices, currencies, discounts and checkout calculations accurate.

Occasionally, an obvious error may occur.

This could involve:

  • Product pricing

  • Currency conversion

  • Promotional discounts

  • Checkout calculations

  • Another technical issue

If a material error is identified before fulfilment, we may contact you to explain what happened and provide the appropriate available options.

OurTread will not silently charge you more than the amount you authorized at checkout.

12. Discounts and Promotional Codes

If a valid OurTread discount or promotional code applies to your order, the reduced price should appear in your order summary before payment is submitted.

Please check the order total before completing checkout to make sure the promotion has applied correctly.

Offers may be subject to clearly stated conditions such as:

  • Eligibility requirements

  • Expiry dates

  • Product exclusions

  • Other promotional limitations

13. Fraud Prevention and Payment Verification

Keeping checkout secure helps protect both our customers and OurTread.

Orders may therefore be subject to reasonable transaction and fraud-prevention checks.

Where appropriate, we may:

  • Verify payment information

  • Review unusual order activity

  • Request clarification about order details

  • Temporarily pause processing while a payment issue is reviewed

If a transaction cannot reasonably be verified, is reversed, declined or appears unauthorized, we may be unable to fulfil the order.

These measures are intended to reduce fraudulent activity while maintaining a secure shopping environment.

14. Refunds

Where a refund is approved, it will normally be returned to the original payment method used for the purchase, unless applicable law requires another arrangement or an alternative is agreed in an exceptional circumstance.

Under our Return & Refund Policy, a return refund is processed by OurTread within 10 days after the return has been received, inspected and approved.

Once we submit the refund, your bank, card issuer or payment provider may require additional time before the funds become visible.

If more than 15 days have passed since we confirmed that your refund was processed and you still cannot see it, please contact us so that we can review the available transaction information.

15. Cancelled Orders

If a customer-requested cancellation qualifies under our Cancellation Policy, the applicable refund will normally be issued to the original payment method.

To qualify for OurTread's voluntary pre-processing cancellation procedure:

  • The request must be made within 8 hours of purchase

  • The order must not yet have entered processing

Where permitted by applicable law, approved customer-requested cancellations are subject to a 9% cancellation fee.

This means 91% of the eligible order amount is refunded.

Cancellation refunds are processed within 10 days after approval.

The 9% fee does not apply where OurTread cancels an order because we are unable to fulfil it.

Your bank or payment provider may require additional time to show the refund or release any related authorization.

16. Duplicate, Incorrect or Unrecognized Charges

If something on your statement does not match what you expected, contact us as soon as possible.

This includes situations where you believe:

  • You were charged more than once

  • The amount charged is incorrect

  • You do not recognize the transaction

Please provide, where available:

  • Your name

  • Order number

  • Transaction date

  • Amount charged

  • Last four digits of the relevant card, where appropriate

Never send us your complete card number or card security code.

We will review the transaction information available to us and help determine the appropriate next step.

17. Payment Disputes

If you believe there is a genuine issue with a payment, refund or cancellation, contacting our support team first may allow us to investigate the matter directly.

We may be able to help with:

  • Incorrect charges

  • Duplicate transactions

  • Refund status

  • Cancelled orders

  • Other payment concerns

Nothing in this Policy prevents you from exercising any valid chargeback, payment-dispute or consumer rights available through your bank, card issuer, payment provider or applicable law.

18. Payment Information and Privacy

Information collected when you shop or complete a payment is handled in accordance with our Privacy Policy.

Relevant transaction information may be used to:

  • Process and fulfil orders

  • Confirm payments

  • Issue refunds

  • Prevent fraud

  • Provide customer support

  • Maintain transaction records

  • Meet applicable legal and accounting obligations

Payment providers may also process personal information under their own privacy and security practices.

19. Changes to This Policy

Payment technology, checkout options and supported methods may evolve as OurTread develops.

If this Policy changes, the latest version will be published on this page.

Regardless of future updates, the payment method, currency and amount applicable to your particular transaction will be shown at checkout before you authorize it.

20. Taxes, Customs and Additional Charges

A clear checkout should stay clear after the parcel starts moving.

All applicable taxes, customs duties, import taxes, customs-clearance costs and other import-related delivery charges are included in the displayed price or covered by OurTread.

OurTread does not add separate tax, customs or import charges during checkout.

The amount displayed before payment is the final amount the customer will be charged by OurTread for the order, and customers will not be asked to pay additional taxes, customs duties or import charges when the parcel is delivered.

21. Contact OurTread

A payment question should not leave the rest of your order standing still.

For help with checkout, billing, refunds or another payment-related issue, contact:

Email: contact@ourtread.com
Phone: +44 7848479367
Address: 36 Cranford Gardens, West Bridgford, Nottingham, England, NG2 7SE, UK

Support hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

From the moment you choose your pair to the moment payment is confirmed, our aim is simple: keep the amount clear, keep checkout secure, and make sure there are no unnecessary surprises along the way.