Integritetspolicy

The details behind your order matter just as much as the pair you choose.

At OurTread, we want you to understand what happens to your personal information when you browse our store, place an order, contact us or choose to hear from us.

This Privacy Policy explains what information we collect, why we use it, who may receive it and the choices and rights available to you.

It applies when you visit ourtread.com, purchase from us, communicate with our support team, subscribe to marketing or otherwise interact with OurTread.

1. Information We Collect

The information we collect depends on how you interact with OurTread.

When you place an order or provide information directly to us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

We may also process information relating to your purchases, including:

  • Products ordered

  • Sizes and colours selected

  • Order value

  • Shipping and delivery details

  • Returns

  • Exchanges

  • Refunds

  • Cancellations

If you contact our support team, we may retain the information contained in your communication so that we can answer your question, investigate an issue or follow up where necessary.

When you browse our website, certain technical information may be collected automatically. This can include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring source

  • Approximate location

  • Website interactions

If you subscribe to marketing communications, we may also record your communication preferences and information about how you interact with the messages we send.

2. Payment Information

Payments made through OurTread are processed using secure payment services.

Depending on the payment method used, we may receive limited information such as:

  • Confirmation that payment succeeded

  • Transaction references

  • The payment method selected

  • Limited billing information

Complete card details are handled through the relevant payment provider.

OurTread does not need to store your full payment-card details directly in order to process and fulfil a standard purchase.

Further information about checkout and transactions is available in our Payment/Billing Policy.

3. How We Use Personal Information

Most of the information we process supports a straightforward purpose: helping us complete your order, provide the service you requested and keep the shopping experience working properly.

We may use personal information to:

  • Process and fulfil purchases

  • Confirm and manage payments

  • Arrange shipment and delivery

  • Provide tracking information

  • Handle returns, exchanges, refunds and cancellations

  • Respond to customer-service requests

  • Maintain customer accounts where applicable

  • Detect and prevent fraud or suspicious activity

  • Protect our website and checkout

  • Improve our store and customer experience

  • Maintain necessary financial and transaction records

  • Meet legal, accounting, tax or regulatory obligations

  • Send marketing where you have chosen to receive it or where otherwise permitted

We aim to collect and use only the information reasonably necessary for these purposes.

4. Our Legal Basis for Using Your Information

Where UK or European data-protection legislation applies, we must have an appropriate legal basis for processing personal information.

In many cases, processing is necessary to provide something you requested.

For example, we need your delivery information to send an order to you.

We may also process personal information where:

  • It is necessary to comply with a legal obligation

  • We have a legitimate business interest, such as fraud prevention, security or customer support

  • You have given us consent

Where we rely on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Marketing Communications

A useful inbox should contain things you actually want to receive.

Where you have chosen to hear from OurTread, we may send information about:

  • New arrivals

  • Collections

  • Offers

  • Product updates

  • Other relevant store news

You can unsubscribe at any time by using the unsubscribe option included in the message or by contacting:

contact@ourtread.com

Unsubscribing from marketing will not stop necessary service communications about matters such as:

  • Orders

  • Payments

  • Deliveries

  • Returns

  • Refunds

  • Account or transaction security

6. Cookies and Similar Technologies

OurTread uses cookies and similar technologies to help our website operate and to understand how visitors interact with it.

Some cookies are needed for functions such as:

  • Keeping products in your cart

  • Remembering preferences

  • Maintaining security

  • Supporting checkout

Other technologies may help us understand website performance, browsing behaviour or marketing and advertising activity.

Where applicable law requires permission before non-essential cookies are used, those technologies will operate according to the choices available through our website's cookie or privacy controls.

You can also manage cookies through your browser settings.

However, disabling certain cookies may prevent parts of OurTread from functioning as intended.

7. Who We Share Information With

Running an online store requires us to work with third parties that support different parts of the customer journey.

Personal information may therefore be shared where reasonably necessary with:

E-commerce Providers

Our online storefront and checkout are supported by Shopify and related e-commerce services.

Payment Providers

Banks, card networks, digital-wallet providers and other financial-service providers may process information required to authorize and complete payments.

Shipping and Fulfilment Partners

Delivery, fulfilment and logistics providers may receive the information necessary to prepare, ship, track, return or investigate an order.

Technology and Business Service Providers

We may use third parties that support areas such as:

  • Website infrastructure

  • Analytics

  • Security

  • Customer communications

  • Accounting

  • Other operational functions

Authorities and Legal Recipients

We may disclose information where required by:

  • Applicable law

  • Regulation

  • Court order

  • Another lawful request

Information may also be disclosed where reasonably necessary to protect OurTread, our customers or our legal rights.

Service providers receiving personal information are expected to use it for appropriate purposes and in accordance with applicable privacy and security requirements.

8. Who Is Responsible for Your Personal Information

For applicable data-protection purposes, personal information collected through OurTread is handled by:

AHMAD & SHAMS LTD
Company number: 16758321
Address: 36 Cranford Gardens, West Bridgford, Nottingham, England, NG2 7SE, UK

AHMAD & SHAMS LTD operates the OurTread store.

Throughout this Policy, references to “OurTread,” “we,” “us” and “our” refer to the business operating ourtread.com under the OurTread name.

9. Sale or Sharing of Personal Information

OurTread does not sell or rent personal information for monetary payment to third parties for their own direct-marketing purposes.

Certain privacy laws use terms such as “sale,” “sharing” or “targeted advertising” more broadly, particularly when advertising technologies are involved.

Where applicable law gives you the right to opt out of such activity, we will respect that right and provide an appropriate method for exercising it.

10. International Data Transfers

OurTread serves customers across multiple international markets:

Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, Switzerland, United Kingdom and United States.

Some companies that support our store may process information outside the country where you live.

Personal information may therefore be transferred internationally.

Where applicable law requires safeguards for those transfers, we take appropriate steps to use recognised legal protections or transfer mechanisms.

You may contact us if you would like further information about safeguards relevant to your personal information.

11. How Long We Keep Information

We do not keep personal information indefinitely without reason.

Information is retained for as long as reasonably necessary for the purpose for which it was collected or where we have a legitimate business or legal reason to keep it.

Relevant factors may include:

  • Whether an order or customer relationship remains active

  • Accounting requirements

  • Tax obligations

  • Fraud-prevention needs

  • Customer disputes

  • Legal or regulatory responsibilities

Certain order and transaction records may therefore remain on file after a purchase has been completed.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of.

12. Protecting Your Information

Trust should extend beyond checkout.

We use reasonable technical and organisational safeguards intended to protect personal information against:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration

  • Improper disclosure

These measures may include encrypted connections, access controls and security systems provided by our e-commerce, payment and technology partners.

No internet-based system can be guaranteed to be completely secure.

If a personal-data breach occurs, we will investigate the incident and make any notifications to affected individuals and/or authorities required under applicable law.

13. Your Privacy Rights

Depending on where you live and which laws apply, you may have rights relating to the personal information we hold about you.

These may include the right to:

  • Request access to your information

  • Correct inaccurate information

  • Request deletion in certain circumstances

  • Restrict certain processing

  • Object to particular uses

  • Receive certain information in a portable format

  • Withdraw consent where processing relies on consent

  • Opt out of marketing

  • Ask how information has been used or disclosed

  • Make a privacy complaint

  • Exercise other rights provided by applicable privacy law

Not every right applies in every circumstance, and legal exceptions may apply.

To exercise a privacy right, contact:

contact@ourtread.com

We may need to verify your identity before completing certain requests.

Requests will be handled within the timeframe required by applicable law.

14. UK, European and Swiss Customers

Customers in the United Kingdom, European Economic Area and, where applicable, Switzerland may have additional protections under relevant data-protection legislation.

Depending on the applicable law, these may include rights concerning:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Objection

  • Data portability

  • Withdrawal of consent

UK customers may raise privacy concerns with the Information Commissioner's Office (ICO).

Customers in European Union countries may contact the relevant national data-protection authority.

Customers in Switzerland may also have rights under applicable Swiss data-protection legislation and may contact the relevant supervisory authority where appropriate.

We encourage customers to contact OurTread first so that we have an opportunity to review and address the concern directly.

15. Customers in Other Supported Markets

OurTread also serves customers in Australia, Canada, New Zealand and the United States.

Privacy rights can differ between countries and, in some cases, between individual states or provinces.

Depending on your location, you may have additional rights relating to:

  • Access

  • Correction

  • Deletion

  • Consent

  • Use or disclosure of personal information

  • Advertising practices

  • Privacy complaints

We will assess legitimate privacy requests according to the law applicable to the individual and our processing activities.

Requests can be submitted to:

contact@ourtread.com

16. Customers Under 18

OurTread may be browsed by people of different ages, but customers must be at least 18 years old to place an order independently.

Anyone under 18 should use OurTread and make purchases only with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

17. Fraud Prevention and Automated Tools

Keeping legitimate orders secure sometimes requires automated checks.

OurTread and relevant service providers may use systems designed to identify potentially fraudulent, suspicious or abusive activity.

These systems may consider information relating to:

  • The order

  • Payment

  • Device

  • Transaction

Where applicable law provides specific rights concerning automated decision-making, we will respect those rights.

18. Links to Other Websites

OurTread may occasionally link to websites or services operated by independent third parties.

Once you leave ourtread.com, those third parties are responsible for their own privacy practices.

A link from OurTread does not make us responsible for how an independent website collects or handles personal information.

We recommend reviewing the relevant privacy information before providing personal details directly to another service.

19. Privacy Questions and Complaints

Privacy should be something you can understand without having to find your way through unnecessary complexity.

If you have a question, want to exercise a privacy right or believe your information has not been handled correctly, contact us:

OurTread
Operated by AHMAD & SHAMS LTD
36 Cranford Gardens
West Bridgford
Nottingham
England
NG2 7SE
United Kingdom

Email: contact@ourtread.com
Phone: +44 7848479367

We will review legitimate requests and complaints carefully and respond within the timeframe required by applicable law.

20. Changes to This Privacy Policy

OurTread may update this Policy when our:

  • Services

  • Technology

  • Business practices

  • Privacy procedures

  • Legal obligations

change.

The latest version will be published on this page.

Where a material change requires additional notice or consent under applicable law, we will provide it.

21. Contact OurTread

For questions about this Policy or how OurTread handles personal information, contact:

Email: contact@ourtread.com
Phone: +44 7848479367
Address: 36 Cranford Gardens, West Bridgford, Nottingham, England, NG2 7SE, UK

Support Hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

From finding the right pair to following its journey to your door, the information behind your order should be handled with the same care as the order itself. That is the standard we aim to maintain at every step.