Fraktpolicy

Every order starts somewhere. At OurTread, we want the path from checkout to delivery to feel clear from the first step.

This Shipping Policy explains where we deliver, how long orders normally take to prepare and arrive, how tracking works, and what happens if something interrupts the route.

1. Shipping Overview

OurTread provides Express Free Shipping on every order placed for delivery to one of our supported markets.

Shipping detail OurTread
Shipping cost Free
Order cutoff 5:00 PM (UTC+0)
Processing time 1–3 business days
Transit time 7–10 business days
Estimated total delivery 8–13 business days

There is no minimum purchase amount required to receive free shipping.

The total delivery estimate combines the time needed to prepare your order with the time your parcel normally spends in transit.

2. Where OurTread Delivers

OurTread currently ships to:

Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, Switzerland, United Kingdom and United States.

Express Free Shipping is available across all supported destinations.

If your country or region does not appear as an available option during checkout, we are unable to deliver there at that time.

Please do not select another country as a substitute.

3. Preparing Your Order

Before an order begins its journey, it needs to be prepared properly.

Most OurTread orders are processed within 1–3 business days.

During this period, we may:

  • Confirm the order details

  • Prepare the selected products

  • Complete relevant fulfilment checks

  • Package the order

  • Make the parcel ready for dispatch

Orders placed before our 5:00 PM (UTC+0) cutoff may begin processing on the same business day.

Orders placed after that time will normally begin processing on the following business day.

For delivery estimates, business days generally mean Monday through Friday, excluding applicable public holidays.

4. Delivery Time

Once your parcel has been dispatched, normal transit time is 7–10 business days.

Including the processing period, most orders are therefore expected to arrive within:

8–13 business days

Delivery dates are estimates rather than guaranteed arrival dates.

Most journeys stay on schedule, but circumstances outside our reasonable control can occasionally add extra time.

5. Express Free Shipping

The distance between you and your next pair should not come with an extra standard shipping charge.

OurTread provides Express Free Shipping on every supported order, with no minimum purchase requirement and no mandatory paid shipping upgrade.

Your shipping cost should therefore appear as:

FREE

during checkout.

If a shipping charge unexpectedly appears while ordering to one of our supported destinations, please contact us before completing your purchase so that our team can review the issue.

6. Taxes, Customs Duties and Import Fees

The amount you see should be the amount you expect to pay.

All prices displayed on OurTread include applicable taxes.

Any customs duties, import taxes, customs-clearance charges or other fees associated with delivering an order are either included in the product price or covered by OurTread.

The price displayed at checkout is the final amount payable.

Customers will not be asked to pay additional taxes, customs duties or import charges at checkout or when the parcel reaches its destination.

7. Tracking Your Order

Once your order has been dispatched and tracking information becomes available, we will send you a shipping confirmation containing either:

  • A tracking number

  • A tracking link

Tracking information may take 24–48 hours after dispatch to begin updating.

If no new tracking event appears immediately, that does not necessarily mean your parcel has stopped moving.

8. When Delivery Takes Longer

Most orders arrive within the estimated timeframe, but not every journey follows a perfect route.

Delays may occasionally result from:

  • Carrier disruption

  • Severe weather

  • Public holidays

  • Customs processing

  • High shipping volumes

  • Transportation interruptions

  • Remote delivery locations

  • Incorrect or incomplete address information

If your order is significantly delayed or has not arrived within a reasonable period after the estimated delivery window, please contact us.

Our team will review the available tracking and shipment information and help determine the appropriate next step.

9. Missing, Damaged or Incorrect Orders

The right order should reach the right person in the condition expected.

Please contact us as soon as reasonably possible if:

  • Your parcel appears to be missing

  • An item arrives damaged

  • You receive the wrong product

  • You receive the wrong size

  • You receive the wrong colour

  • You receive an incorrect variant

To help us review the situation, we may ask for:

  • Your order number

  • A description of the issue

  • Clear photographs where relevant

  • Photographs of the packaging or shipping label where applicable

Please keep the product and original packaging while the issue is being reviewed.

We will assess the available information and provide the appropriate next step in accordance with our Return & Refund Policy.

10. Delivery Address

A smooth delivery starts with the right details.

Customers are responsible for providing complete and accurate delivery information during checkout.

Before placing your order, please check your:

  • Full name

  • Street address

  • Apartment or unit number, where applicable

  • City

  • State or region

  • Postal code

  • Country

  • Telephone number

If you notice an error after ordering, contact us immediately.

We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed once fulfilment has begun or the parcel has already been dispatched.

Certain P.O. boxes, forwarding addresses, military addresses and remote locations may also be subject to carrier restrictions.

11. Parcels Returned to Sender

Sometimes a parcel completes the wrong journey and is returned to its sender.

This may happen because of:

  • Incomplete or incorrect address information

  • Unsuccessful delivery attempts

  • Failure to collect the parcel

  • Refusal of delivery

  • Another carrier-related issue

If your order is returned to sender, please contact us.

We will review the reason for the return and explain the available options before arranging the next step.

12. Contact OurTread

Whether your order has just been confirmed or is already moving through the delivery network, our support team is here to help.

Email: contact@ourtread.com
Phone: +44 7848479367
Address: 36 Cranford Gardens, West Bridgford, Nottingham, England, NG2 7SE, UK

Support hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

From the first click at checkout to the moment your order arrives, our goal is simple: keep the route clear, keep you informed, and make every step easy to understand.